LAPBOOK PRO KEYBOARD LIGHT ISSUE

Good Day everyone. can someone help me with my problem regarding to my new chuwi lapbook pro. the keyboard light after i turn it on using fn+esc after 25seconds it goes turn off automatically. but when im in the bios the keyboard ligth is okay. tnx

I have the same issues here bro. Sometimes i experience the keyboard to turn off faster than 25 seconds. I how to keep this turned on any ideas support?