My charger is loose

The basic charger of chuwi Hi10 X that I bought a while ago is loose, so it doesn’t charge it well. There is no response to plugging in the charger, and pressing down on the cable terminal will charge it, but if you release your hand, it will not charge it again. The type C charger used to charge a cell phone can’t be charged by any means, and the basic charger can be pressed and removed repeatedly by hand and sometimes not. What can I do to solve this problem?

Write to

They will tell you how to get a replacement

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