Recovery mode no available

Hi I tried everything and i can’t open the option to do a hard reset, I try all button combinations.
my number SN is ZHipXpEY00221203784 and model HiPad XPro

Please help!

Note i need the factory reset because i entered the device lock password wrong and now i can’t unlock it

Hi, why would you cant to do a hard reset? there is something wrong with it?

Yes, when I use the buttons to enter recovery mode it does not take me to that mode, it turns on normally or it does not turn on, it stays in a loop

@Pablo6 These tablets must flash the software , cant do hard reset.
This is the software