Touchpad not working herobook 14.1


I have not found a forum post that deals with this issue exactly. I have beem having issues with my touchpad. At first it was unresponsive when internet browsers were loading. Then got worse. Barely moves the cursor now while clicking still works. I have done an entire factory reset and issue persists. Cannotove cursor anywhere now

Please help

Hello, sorry for hear that ,for aftersale service(repair, replacement, tech support), please contact, our service department will help you out with this issue. Sorry for the inconveniences caused.