HI,
I’ve done a fresh Windows Install and I’m not able to put Bluetooth to work back again.
I’ve downloaded and installed official CHUWI drivers without success.
Can anyone help me with this?
You’ve installed all the drivers.
The archive has eight folders and two batch files.
Yes, I’ve tried both versions 5_6_AX210 and 5_6_RZ616.
It doesn’t work:frowning:
You can contact support from the Chuwi website.
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Write to service@chuwi.com may be a hardware issue if you already installed and dont work
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You can find out if it is a HW issue pretty quickly. Simply insert an USB stick with some Linux distribution. Pop OS is pretty nice and bluetooth works as a charm although I’ve installed it but I don’t think it is required. Just boot into it and test.
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I’m in the same situation, Windows seems to detect a generic Bluetooth radio but when searching for any Bluetooth peripherals, nothing is shown.
I tried from a Ubuntu live usb and it worked so seems not to be a hardware issue.
I installed all the Bluetooth drivers I found in forums and searching in internet but no success.
Does anyone got any answer from Chuwi support about where to find a solution?
Did you install a fresh windows? but it was not the windows we provide, because many times is that issue, you need to install our windows and drivers.
If cannot find there, write to service@chuwi.com and they will give you
Yes, I used a fresh windows iso because in the url you provided, I’m getting the same response all the time I put the serial number of my Ubox:
“Database Working Un-normal now, Please contact local retails and distributor for Service”
I already sent an email to service@chuwi.com so now I’m just waiting for their answer.
Thanks.
El El jue, 10 jul 2025 a las 5:40, Maria Isabel via CHUWI | Official Forum <notifications@chuwi.discoursemail.com> escribió:
Encontraste solucion?? a mi me pasa lo mismo, agradeceria que si te lo solucionaron me ayudaras porque yo tambien he mandado un correo y sigo esperando respuesta
Hola, soy un usuario como tu, te doy una sugerencia: no publicar en español en un hilo en otro idioma, te repondo y/o ayudo solo porque hablo español
Supongo que has reinstalado windows y no has instalado controladores.
Prueba instalar avast driver update
Hi everyone, I have the same computer, and after reinstalling Windows 11, I also noticed the Bluetooth problem. I installed all the drivers and the device is recognized, but when I try to search for a Bluetooth device, it doesn’t.
Can anyone tell me the solution?
(I installed Linux Mint and Bluetooth works; it’s not a hardware issue.)
Use Snappy driver installer, it find al your drivers.
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Does “Snappy driver installer” work?
EDIT: I solved it using Snappy. Thanks.
This one is easy, just go to device manager and select the generic bluetooth driver windows installed then go to details and select ID Hardware, copy the ID and paste it in the windows catalog website and just download the most recent drivers there for the windows version you have installed.