1 month and no respond yet about shipment


At 6th of April I spoke with the service team to send me a new battery. 9 days later they send me the shipment tracking number. Since then the package is still in transit from Germany… So its been a month and 15 days… Germany to Greece shipping takes around 2days to 2weeks for packages to arrive with DHL…I have send an email to DHL and they told they cant do nothing cause I am not the shipper… I have sent a message to chuwi aftersales but no respond…i tried to send a message to chuwi service no respond either…Any official in here who can help out?

@Management … anyone?!