Support is not replying

Here is the timeline:

    1. September - I ordered Ubook X 12" + H7 stylus + keyboard. On eu(dot)chuwi(dot)com it says that expected delivery is 1-6 days.
    1. October - I wrote to support(at)chuwi(dot)com (via website form) asking why I still didn’t receive my order. They didn’t reply.
    1. October - From I received an email with UPS tracking number. Status is “DE, Shipper created a label, UPS has not received the package yet.”
    1. October - DHL delivered me only the keyboard.
    1. October - I wrote again to asking them to clarify am I going to get my tablet and stylus from UPS or do we need to escalate. They didn’t reply.

So the current status is - no one replies, I got only a keyboard, UPS has not retrieved the package and Chuwi marked Fulfillment status to Fulfilled.

I can understand that there may be some issues with delivery but I cannot understand that there is no communication at all from the support.

Llevas poco tiempo chaval, estos tíos son super majos , se quedan con los productos defectuosos para el museo de reliquias.
Mi Aerobook lo tienen desde Enero, pero seguro que me regalan alguna entrada para ver el Museo.