Chuwi ubook X keyboard

I bought Chuwi ubook X and the keyboard but the tablet don’t recognize the keyboard.

Can someone help me please? Thanks

Hello, did you buy it with the tablet?
Thanks and best regards

Hello. I have the same problem. @ChuwiService
And I bought mine at the same time.

Hello, you can contact our officialemail(, thank you

I would like to kindly thank @ChuwiService for the quick reply but more importantly for its useless and completly nonsense customer service.
For all of you that arrived to this threat looking for answers know that is a driver’s problem and latest W11 update fixes the issue.