Gemibook Plus Touchpad dont work

Hi my Gemibook Plus touchpad dont work

Serial Number XGeBPLCY4H2501011248

You can search for a tutorial on Google.
It must be ruled out that it is a software or hardware problem: How old is the laptop ?
Try rebooting in safe mode.

If after try that, you can write to service@chuwi.com if its still on warranty
@manonegra222

You should be more explicit in your explanation so that we can make a diagnosis. Keep in mind that this is a forum where we do not have your equipment in sight and we do not know if this failure is new or from the beginning, if you have changed something in the configuration or if you have reinstalled the system. Please explain a little more and do not just simply say “it does not work”.

i am facing the same issue can you help me solve this?
My serial number is XGeBPLIC4H250300020
N150

Drivers

https://www.mediafire.com/file_premium/rrfoks0p6sa4ykt/GemiBook_Plus_%2526Xpro_All_Drivers.7z/file