Gemibook Pro does not turn on

Hi!
I have a problem similar to the one described here Gemibook pro 8gb n5100 doesnt turn on

The computer is plugged, I see the red light turn on next to the plug. When I press the ON button the blue light turns on, but then turns off and the computer does not turn on.

any clues?
best
Lorena

You have to do the same as what it says: ChuwiService, send them an email.

maybe is the battery
@manonegra222

If the computer turns on blue, it means it’s trying to boot, but something in the BIOS has become corrupted, preventing it from reading the configuration and booting the system. You can try resetting the BIOS by disconnecting the battery for a few minutes.