Gemibook won't start after going to sleep

I’m have tried everything…

I have updated my new gemibook to windows 11.

When I close the screen and the laptop is Aparently sleeping… It will not start up…

All I get is a slow on and off blue light at the top of the keyboard.

The only solution is to hold down the power button for 30 seconds and the laptop powers off. Then I can turn it back on.

I have reinstalled windows 11, I have disabled sleep mode, I’ve pressed all the buttons on the keyboard, I tried to do some bios commands, … Any help???

Same here and no answer from Chuwi.