Help charger for herobook CWI514

hi, I’m looking for the charger for pc Chuwi Herobook model R64G19114451. can you provide it?

thank you.

Contact aftersale@chuwi.com for spare parts and accessories.

Thank you very much.

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I have buy a charger but not work.
help me please.
the chuwi assistance with email aftersales it not write ti me

Probably you bought charger with incorrect charging plug. It’s better to buy chargers with multiple pins like that https://www.amazon.es/TAIFU-alimentación-Universal-Expansion-TechniSat/dp/B07PSHGDK2/ref=sr_1_6?keywords=cargador%2Bportatil%2B12v%2B2a&qid=1567500357&s=gateway&sr=8-6

the plug has the correct, It Is multiple Pina end enters the pc but does not turn on

So, your herobook doesn’t turn on? You may have hardware problems with the laptop.

the hero book is new but the charger is broken the plin. I want buy the original charger

You can buy original charger only from Chuwi (aftersale@chuwi.com \ service@chuwi.com).

I wrote but they didn’t answer me

Perhaps @Management will be able to clarify whether they received your letter, or maybe give a link to purchase a 100% compatible charger :thinking: