помогите я прошил более старый биос или не для своей платы. Теперь у меня нет звука, ставил разные драйвера но звук не играет. помогите мне что делать? при покупке был биос adl_p_idl525_s_s32_v0.59.2 сейчас стоит adl_p_idl525_s_s11_v0.59.14
You can download the BIOS adl_p_idl525_s_s32_v0.59.2 (the one you previouslly had, you installed an older one)
亿道12代 不清KEY-BIOS
And the Drivers:
ManuaL Intallation:
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@manonegra222 coge estos links no sé si los tienes.
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Thanks for the information, but none of this helped. It’s probably a manufacturing defect, it’s a shame. It’s very disgusting that Chuwi service employees look at questions here and then deny the guarantee! this is a shame for the company, we need to help people, if there is a danger of flashing the wrong software, then we need to close this option, and not refuse to help users! SHAME on the employees of the Chuwi service, I know you are watching this! HELLO!
@Alexandr232 I have checked the email you send to my colleagues, and it was just an email asking for the Bios Drivers, they answered you on Tuesday. Asking more questions.Because there was not much explanation.
We do not reject warranty if less than a year has passed, customers can send it to Repair, either to Germany or Hong Kong and there are also some partners in Rusia and other places. If there is something cannot be solved online.
But i did not see you requested that. Unless you wrote with another email.
I am precisely in this forum, to help people as much as i can.
I returned it to the service the next morning after purchase! I need a work laptop, I bought it for urgent work. and now in the service they tell me to wait 20 days and I think that they will refuse me warranty repair or replacement, only because the old BIOS was on a USB flash drive and it flashed itself during boot and now the sound does not work! give me a working product, I paid for it yesterday and today I don’t have it, where is the customer support?!
The warranty would not be refused, if the laptop has already been sent to the repair center, do not worry. You sent it very early, so of course it will be repaired.Or maybe given a new one. Normally solve repairs is around 30 days. When you deliver a computer in any place they minimum take a few days. It is not instantly.
Let’s see how honest your service is. The repair will be paid or free, for one day of use.
would you mind to tell me the ticket number (it appears on the email my colleagues send you #XXXX of your case) so i can have a look, at the complete case
Sorry, but I don’t have your correspondence with my service. When I handed over my laptop to the GASTORE service, I received this coupon.
Perhaps the system needs to install the correct driver for sound, what you gave did not give any results.
I don’t know if they are trying to fix this in the service
Where did you buy the laptop?in www.chuwi.com, or another shop online? because in order to send to repair the problem must pass first by our hands. Maybe they contacted us, I will ask my colleagues, that is why i could not find all the info about you.
I bought it in this Russian store www.gastore.ru
they addressed you that’s for sure
I asked my colleagues, and we have never heard about this store. So probably this store has their own repair service, and they are going to repair there for you. If they would have had contacted us we would already know. But by now, no info about this.
I will tell you here about the result of warranty service
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I flashed bios S_11, thanks to the guys from the service, they flashed my s_32 back and the sound now works. But they removed the warranty seal and said CHUWI refused warranty service. I didn’t expect that CHUWI had such a bad warranty
You yourself acknowledge that you were the one who voluntarily manipulated the Bios of your device, flashing it with another one that was not appropriate. Can you tell me what warranty service for any product covers improper use? I think Chuwi has responded well by not taking responsibility for his bad action although they have tried to help him from the forum so that he could continue using his device. He doesn’t seem to me to deserve the label. We take note for successive cases.
I wanted to install Windows 11 Pro, I copied the installation onto a flash drive, and accidentally inserted the one on which another BIOS was copied. When loading the laptop from a flash drive, it installed the wrong BIOS without asking and it is not possible to interrupt it! the manufacturer must exclude such accidental possibilities from inexperienced users. I liked the laptop and will use it without warranty. but I won’t go to Chuwi again to buy a new laptop.
Inexperienced users should be more careful with these processes and not play with the Bios as they could turn their device into an expensive brick.
No matter what we tried to help ,the customer still blame Chuwi 
thank you @manonegra222 for speaking for us
Thank you very much for your help. but to remove the device from warranty because the BIOS itself was flashed from a flash drive, without confirmation, this is bad.