Here is your message rewritten in English:
Good afternoon, my name is Jairo. I have a Herobook Air with serial number ZHerBAAY1H220104885. I formatted it, but the audio drivers stopped working. I tried reinstalling them several times, but all attempts failed. I currently have Windows 11 installed on my notebook, but I still haven’t been able to install the audio drivers. I already contacted Chuwi support, and they sent me the original drivers, but the notebook still doesn’t accept them. Can anyone help me? I don’t know what to do anymore.