[Herobook] Cant charge my notebook

I have a problem - I can’t charge my notebook.
When I charge my notebook, the charge doesn’t start. A charge is 1%, I can use my notebook only when it’s on a charge. What should I do to fix it?

Hello, I’m sorry for hear that, for aftersale service(repair, replacement, tech support), please contact aftersale@chuwi.com, our service department will help you out with this issue. Sorry for the inconveniences caused.

Thank you for great support imitation. The provided e-mail adress did’nt respond.

Sorry, it just happened to be our National Day holiday, but today we are at work, please try to wait.Or you can send one again.