I get my new laptop but dont working

Hi everyone! I bought and just recived my new CHUWI Gemibook… But not charging … I dont know why… I just try to put on, in less than a minute low batery and turn off… I dont know how to charge and the charger not working i dont know why… Its New!! … I need help…please!!!

Hello, you can contact service@chuwi.com for fault problems