My Hero book Pro could not be charged since day 1 from receipt

Please! Can anybody help me as my battery level is now less than20% and the Herobook Pro cannot be charged since I received from day 1 which is 16th June 2020…
I hope I did not buy a bad product.

Thanks for the help,

Please contact

My Herobook Pro will be deliver soon. Hopefully don’t bump into same issue.
What is the charging port it using anyway? seem like standard charger port?