My Hero book Pro could not be charged since day 1 from receipt

Laptops Herobook Pro
1

Hi,
Please! Can anybody help me as my battery level is now less than20% and the Herobook Pro cannot be charged since I received from day 1 which is 16th June 2020…
I hope I did not buy a bad product.

Thanks for the help,
Teo

2

Please contact aftersale@chuwi.com

3

My Herobook Pro will be deliver soon. Hopefully don’t bump into same issue.
What is the charging port it using anyway? seem like standard charger port?
Thanks