HeroBook Pro Intel Celeron Gemini Lake N4020 does not boot

Today when I tryed to start my HeroBook Pro the pc went to the BIOS and I can not make it boot anymore. I did try to RESTORE USER DEFAULTS but it did not work.
How can I make it work again ? Thank you.
There is a pic of the screen I hope it will help you.

Maybe installing Windows again?

Send me your serial number

I guess this is the serial number: jheropcw1h221100648
If its not the correct number tell me where to find it

Thank you