I will ask to the tech people tomorrow, today they are not at office. Can you describe exactly from where is this happening? And the Serial number of your product? you gave me all except the most importar part @manonegra222 can you please guide me, so i know exactly what i need to ask to tech?
To boot from a USB memory with bootable Windows you must turn on the device and press F7 intermittently, without stopping, until a boot selection menu appears on the screen and, in it, choose the pendrive
Hi. Here is a picture of the back of the hero box. When it’s turned on the chuwi logo comes up with a spinning wheel and doesn’t proceed from there. If I try to boot it with the windows file on the thumb drive the windows logo comes up with a spinning wheel and doesn’t proceed. Thank you for any help you can provide. Becky
Try to enter the Bios by pressing Esc intermittently when turning on (with the Windows pendrive connected), once there, with the arrow keys on the keyboard, go to the boot tab. Go to the boot preference order line and press enter. In the pop-up window, select the pendrive as the first option
I have left the windows program run overnight and it doesn’t load windows. The wheel just spins after the windows logo appears. Do you think the BIOS needs to be flashed or the hard drive is corrupt? I do have an additional ssd (not installed yet) for it. Would windows be able to run on that?
I think what you have wrong is the boot sector of the storage unit and that you cannot boot from the Windows pendrive, either because it is not created correctly (with the media creation utility and not an ISO) or because you do not give with the key combination to bring up the boot selection menu.
@bchasensky yours is this one:
Files for Serial Numbers of Herobox between:
HeroBox 180G20041001-HeroBox 180G20043000
HeroBox 180G20040001-HeroBox 180G20040500
HeroBox 180G20040501-HeroBox 180G20041000