Hi9 internal memory mystery memory usage

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1

My Hi9 Pro is showing memory full, which it shouldn’t be.

If I look at the details page I see this:
Apps - 11.38 GB
Images - 0
Videos - 0
Audio - 0
Other - 0
Cached data - 6.44 MB

The total: 53.60 GB!

How is this possible. Where is the other 40 odd gigabytes and how can I get rid of it.

Last time I got to this stage, I performed a factory reset, which fixed the problem, but it has come back again and does not seem related to how many apps I download.

Any ideas, please?

2

Does anybody from Chuwi actually read these questions. A simple “we have looked at your question, but have no idea what the problem is”, would be better than nothing.

Update:
I have factory reset the device, for the second time, and started to repopulate it. I now have just over 2GB of apps which are taking up over 5GB of space.