HiPad XPro Wifi issues

Android Tablets HiPad X
1

Hello,

I just bought the CHUWI HiPad XPro 2023 tablet, and I’m having a strange problem with the Wi-Fi connection.

The tablet has both SIM (LTE) and Wi-Fi.

Everything works perfectly until the tablet goes into sleep mode or I turn off the screen. When I turn the screen back on, there is no Wi-Fi connection. It’s connected to the network (apparently) but can’t browse or connect any app.

I have to enable airplane mode and disable it to reconnect, and then the Wi-Fi starts working again.

I’ve already contacted the official support, but I haven’t received a response yet.

I have tried restoring the device and tested it with another router, but the issue persists. I understand it might be a software bug/problem, but if anyone has any ideas, I would appreciate it.

Thank you!

2

If could help, i’ve been testing the issue and can comfirm that the problem only happens when sim card is placed on any slot. Without sim card wifi works like a charm.

3

Hello,
I have the same issue with my HiPad Xpro and contacted Chuwi but no answer sofar. I do the same this on/off the AP mode and then it works. I also think it is driver software bug.
Thanks