Hipen h6 doesn't work!

hi! i have the chuwi hi10 X and i am trying to use the hipen h6 but it will not work. do i have to download anything to make it work? if so, can you send me the link? thank you!

Yo estoy igual. No me funciona el pen h6 en mi hi10x :crazy_face:

Are you sure you have the “newer” Hi 10X that supports the H6-pen? The older models only support the H3-pen, which uses an entirely different tracking protocol. They’re not compatible, so it only supports one or the other.

The best wya to find out is check the serial number. If it starts with Q128G2… you have the one that uses an H3-pen, if it starts with Q128GH6… it should work with the H6-pen.

Hi, just a question pls are you official chuwi ? My tablet is Hi10 x q128g20012662 and i d like to know if can u confirm that if i buy this one https://store.chuwi.com/products/chuwi-hipen-h3 it works on my tablet ? tks for y help

No, I’m not an official Chuwi-member. But I did buy a Hi10X for my wife in May, which turned out to have a serial no. starting with Q128G2 and that works with the H3-pen for sure. I bought an extra one and that worked flawless too. The H6-pen that my Ubook Pro supports does not work.

Based on your exact serial no. I’m 99.9% sure the H3-pen will work. Do factor in that these H3-pens are somewhat older and might be delivered with a discharged AAAA-battery. I had to buy new batteries for the extra pen because it didn’t work out of the box. The H3-pen that came with the Hi10X also had to replaced some weeks ago, much earlier than the expected battery life.

I ordered my extra H3 & H6-pens from AliExpress by the way, still somewhat cheaper than the discounted price in the official Chuwi Store. Although for these low prices it doesn’t matter THAT much to be honest :slight_smile: