I have been very much struggling to find a new charger for my herobook Pro14.1. Nowhere on the website am I finding anywhere to buy a charger, the only way to get ahold of this company looks like to open a Facebook page to chat (sorry for my tone here, but what the hell is that about?), and when I go into a Staples, no one has seen a charger for this and knows what to do.
Has anyone else needed to order a new charger? Where/how did you get it, and what kind of charger is it? Also, my charger quit working after 4 months of use…
Very frustrating that the company makes contacting them so difficult and that you can’t order chargers from them.
Hi Elizabeth, welcome to the forum.
I regret what happened with the official charger, which I imagine you have not left plugged in without being connected to the HeroBook after charging it.
You must write to service@chuwi.com that will surely make you follow a new charger.
Q
Thank you for your help. I haven’t left it charging in the wall without charging my computer. Thank you for providing an email address. I hadn’t been able to find an email address to contact them at. T