New Freebook #8 key stuck on

Just got my Freebook laptop yesterday. Started setting up yesterday… this morning tried to log in but the #8 just kept printing across the PIN box… finally got it stopped and logged in. Still doing it. Restarted it… same issue. Is this common? Is there a fix. I am returning this one and have already purchased another… I’ll give Chuwi one more try but would like to know if I’m making a mistake going with Chuwi. Never even heard of them before the other day.