Received wrong laptop model

Chuwi News&Promotions
1

Hello,

Knowing there are issues with Chuwi support, I am writing also this message here.

I received GemiBook with J4115 processor (as seen on a label on the box) instead of J4125. The laptop was sold as:
“CHUWI GemiBook 13’'IPS | Intel Celeron J4125 | Entertainment Laptop | 12GB RAM+256GB SSD”

I’ve sent an email to store at https://www.chuwi.com/, as per information in earlier order emails from Chuwi.
If it will not be answered or there will be no satisfying solution proposed, I will open PayPal dispute on 3rd Jan.

2

I got a reply fast, and was proposed a little extra discount & keeping the laptop, as there is no J4125 model in the European warehouse. Well, either all EU-sold GemiBooks were not to the spec or J4125 sold out and only older model left.
Not perfectly happy, as with these low-power CPUs every bit of performance counts, but I accepted the offer and I think this case was handled properly by Chuwi.