Serial Number Problem

While attempting to enter Download section of Support page, I entered my serial #, attached to Warranty Card.
But nothing happened.
What is wrong?

Send the serial number of your tablet and i will send you the files

Sorry, they apear below the bottom of my screen

I entered the serial number of my Hi 10 Max and got the following message.

“Database Working Un-normal now, Please contact local retails and distributor for Service”

Please look into this and tell when I can get normal access for Downloads

Tony

Sometimes it does not work

that is why i am asking for the serial numbers of both tablets if not i cannot give to you manually

Chuwi serial number
ZHiMaxHZ1H241200302

Still don’t have access and don’t have files.

We have been checking buyt we dont have yet the software for that one. Can you send me a picture of the serial number of the tablet, it may be wrong

Hi
I have checked the serial number and it is correct. Photo attached.

Tony Shubrook

(attachments)