Serial Number Problem

While attempting to enter Download section of Support page, I entered my serial #, attached to Warranty Card.
But nothing happened.
What is wrong?

Send the serial number of your tablet and i will send you the files

Sorry, they apear below the bottom of my screen

I entered the serial number of my Hi 10 Max and got the following message.

“Database Working Un-normal now, Please contact local retails and distributor for Service”

Please look into this and tell when I can get normal access for Downloads

Tony

Sometimes it does not work

that is why i am asking for the serial numbers of both tablets if not i cannot give to you manually

Chuwi serial number
ZHiMaxHZ1H241200302