TF card (micro SD) not working with CHUWI HeroBox port

When trying to use the CHUWI HeroBox micro SD port with a formatted micro SD card, the card is recognized but then the operating system says, “You need to format the disk in drive D: before you can use it. Do you want to format it?” I click on the “Format” button and get the standard Windows 10 popup window titled Format SDHC (D:). When I click “Start” to begin the format, a warning message appears about formatting will erase all data. I click “OK” and get the message “Windows was unable to complete the format.” The card works fine when I connect it using a USB adaptor instead of the dedicated port. Do you know what’s wrong and how to fix it? Thank you.