5 moths without my device and still nothing

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1

laptop N100 broke after 2 month of light use.
I sent the device back to Germany (more than 50€ for an insured package) and after that the support tell me nothing other than “your device is still under repair and will need more time to complete”.

having 1 year warranty i’m losing it over this months of repairing, and i have no idea if i will ever see the device back ever again, losing also my money.

is there anything that i can do in order to speed up the process, have another unit or directly have a refound?

The device is a
Minibook n100

Order #EU5917

device number: ZMinBXHY4H231001610

Tracking Number of my device when sended was
ZC 010253288 IT

thanks

2

I told my colleague to answer your questions.

3

Hi RiccardoLC, you are not alone !

https://forum.chuwi.com/t/just-a-word-about-support-dissatisfied-disappointed/45438?u=tazzie

Waiting for Support Since October 2023(!), send my Tablet from/to Germany in March 2024.
It’s very obvious that Chuwi doesn’t care at all.
Regards tazzie