Hello there,
As you are the only person responding from this company, is there any way to contact the repair center other than smoke signals?
The laptop I had purchased in December 2023 developed a major RAM issue causing extreme instability (crashing left right and center) in the first ~30ish days of use, I sent it to chuwi with full documentation of the issue and steps to reproduce it, 4 months later I received it back in the same unrepaired state.
Then I sent it back in July 2024 with even more documentations and a flash drive with bootable memtest86 and I still have absolutely no response.
The first time it went on a global trip was the “ticket #11710”, the second time they don’t write the ticket number idk.
Also I want to share the only message I have received since July from Chuwi to laugh / cry together (includes also the tracking number that I sent it to German repair):
Dear Alexander,
Return shipping number: RE442848663GR
Tracking result: ALL-IN-ONE PACKAGE TRACKING | 17TRACK
Please rest assured that once we received the item in our warehouse, we will repair shortly.
Message date: 13 July 2024 , last message I received.
So Mr./Mrs. can you tell me ANY way I can contact ANYONE from higher ups or repair. I know it might take multiple years in the end, but at least I want the issue fixed (aka motherboard replacement), replaced laptop, full refund.
I know you are sorry, I red many past messages from other buyers, I want a solution asap.
Don’t want to be rude, you have to understand that gathering family and friends around a firepit and throwing 330 euros is a more productive way of spending your time than dealing with all this.
Bought from Chuwi Official Online Store
Order number: #EU4173
Serial Number: ZMinBXHY4H231002349
Alexander K.
