Aerobook keyboard works on bios, but not on windows 10

Hi, mi laptop model was chuwi aerobook its brand new, at first when i run my laptop keyboard and usb port has no response, after changing some settings on bios usb port work fine, but keyboard has same prob, then i noticed some fn key Work on windows like diplay dim, light up, light down etc. and the interesting thing is keyboard works fine on bios that means keyboard has no prob.
So my prob is keyboard works fine on bios but not on windows, i reinstall my windows but same prob,
Pls help.