Can you exchange to a new one?

I have been asking questions for some time about sudden shut down. MY RZBOX I bought is shutting down many times in a day for unknown reasons. So finally, today, I initialized it, but it didn’t change. Can you exchange this to a new one? Please tell me the procedure or give a refund.

Hello Unison,

Contact support@chuwi.com directly and provide all data for them for analysis. Sudden shutdowns sometimes are related to high temperatures and safety rule that turn off to avoid damage. You may use HWMonitor software as example to monitor temperature and check if it-s reaching any peak.

Regards

Thank you for your advice.
I emailed CHUWI last week, but I haven’t received a reply yet !!!
What should I do now, CHUWI SUPPORT???