CHUWI CoreBook + i5-1035g4 + TypeC HDMI Output no signal

Laptops CoreBook X
1

Hi

I have an issue regarding connecting an external monitor using a USB Type-C adapter.

Once I plug in the HDMI cable to the USB Type-C adapter which is connected to the USB Type-C port on my Corebook, on the monitor it shows the message “No Signal” but it recognizes that monitor is being connected to something. My USB Type C cable recognizes Keyboards, Mouse, SD Memory Cards and even Ethernet Cable but no HDMI.

I already tested this cable to another laptops like DELL, Mac and it works perfectly fine.

I already updated Graphic Drivers and USB cable driver and it still does not resolve the issue.

I tried to get into BIOS in order to find an option to enable or disable Type C but there is no option about it.

According to what it was stated in Marketing when I purchased my Corebook, it indicates that Type-C has full functions (Audio, Video, Data transmision and Fast charge)

What else shouid you recommend to check?

Thanks in advance

2

Give me your serial number, lets see if installing drivers will solve it.

3

Sure

It is a CHUWI CoreBook - ID: ZCoreBDW3H230200012

Hope you can advise.

Thanks

4

Can you please send us a picture of the cables and the conection you made, will be easier to explain to Tech if the see the connection of adapter and cables.

5

Hi,

Thanks for your response

Sure, here they are

Adapter is connected through USB Type-C.

20240627_103404
20240627_103404997×2158 145 KB

20240627_103411
20240627_103411976×2113 164 KB

typec
typec772×774 65.3 KB

typec2
typec2778×774 320 KB

This is the actual USB Type-C adapter

USB Type-C Adapter

Apart from the HDMI, the rest works well (Ethernet, SD Memory slot, USBs)

6

@ChuwiSpainSupport

Hi, were you able to validate this?

Is there any other thing that could be needed for support.

Thanks in advance

7

Sorry for the delay. Tech was trying to find an explanation as it is an old product. There was a small batch, that was sold that did not have full featured Type C, not image transmission, and your corresponds to that one.