CHUWI GTbook 15.6 + TypeC HDMI Output no signal

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1

Hi

I have an issue regarding connecting an external monitor using a USB Type-C adapter.

Once I plug in the HDMI cable to the USB Type-C adapter which is connected to the USB Type-C port on my GTbook, on the monitor it shows the message “No Signal” but it recognizes that monitor is being connected to something. My USB Type C cable recognizes Keyboards, Mouse, SD Memory Cards and even Ethernet Cable but no HDMI.

I already tested this cable to another laptops like DELL, Mac and it works perfectly fine.

I already updated Graphic Drivers and USB cable driver and it still does not resolve the issue.

I tried to get into BIOS in order to find an option to enable or disable Type C but there is no option about it.

According to what it was stated in Marketing when I purchased my GTbook, it indicates that Type-C has full functions

What else shouid you recommend to check?

Thanks in advance

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3

Does this laptop support DisplayPort Alternate Mode (DP Alt Mode) over USB Type-C?

4

The Type-C port on this model only supports data transfer and does not support external display output. However, it is equipped with an HDMI port that you can use to connect a monitor.

Regards,

Chuwi Official Support

CHUWI Official Support Team from CHUWI INNOVATION LIMITED.