Chuwi ghost me when request Warranty

Hi, to all user/buyer, may i know does Chuwi actually honor their warranty. I have requested warranty procedure, and they never send me the procedure step and address…
Does Chuwi have warranty at all ?
Its been 1 month, and there is still no address for me to sent to.

We are sorry these days there is so much work due to Black Friday

I already told my colleagues to answere you they will give the address