Does anyone have the working email adres of the support?
I have a rma running, i send the device back and i get an error that the device could not be delivered. when i send an email i do get an NDR that the mail adres (support@chuwi.com) is not existing.
@Bartje_n I have checked your ticket 12271,and i saw you sent the box but could not be delivered. We have 3 days holidays, but on Sunday come back to office. I will ask my colleague to talk with Germany Repair center and check what happened.
On the meantime , if you could call the company you used, because they should know the exact reason, maybe on their internal system.
I asked them, still no answer.
I also get an NDR that the email support@chuwi.com is no longer existing.
Sometimes the server of emails have some issues,do not worry that i already have your case pending and i will tell my colleague next day in office.
If you receive an answer from delivery company, write back here.
@Bartje_n Can you please send us the tracking number of your package? My colleague is trying to find what was the issue. She wrote you an email.
Can you please response to email? i did send 2 devices back for rma, you lost 1 and now you don’t anser anymore on mails…
I just told my colleague i hope he answer you today
Still nothing…
No update on both devices… very bad warranty handling…
stil no contact …
Can you at least response?
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