Complaint Letter Regarding Laptop After-Sales Service
**Subject: Complaint Regarding Delayed Repair and Lack of Communication for Order
Dear Chuwi Official Support,
I am writing to express my extreme dissatisfaction with the after-sales service I have received regarding my laptop, which I purchased on [Purchase Date] with order number [Order number].
Timeline of Events:
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On 29/07/24, I contacted Chuwi Official Support to report an issue with my laptop. ( Briefly describe the initial problem)
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I received an email requesting additional information, such as photos of the BIOS page. I promptly provided the requested information. (State what information you sent)
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On 06/08/24, I was informed that I needed to send the laptop to a service center in Germany for repairs and was provided with the address. I shipped the laptop on 09/08/24 with tracking number RE445740759GR. (Mention any costs incurred for shipping)
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Since then, I have received minimal communication regarding the status of the repair. My last email from Chuwi Official Support was on , stating they would check with the person responsible for receiving the shipment. (Highlight the lack of updates)
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With the new school season approaching, I urgently require my laptop for my studies. The delay in repairs is causing significant inconvenience.
Complaint:
- The back-and-forth communication regarding the service center address and initial troubleshooting steps wasted valuable time.
- Since sending the laptop for repair , I have received very limited updates on the status of the repair. This lack of communication is unacceptable.
- The current delay in repair significantly impacts my ability to attend classes, and I am extremely concerned that I will not have my laptop in time for the new semester.
Request:
I request the following:
- A prompt update on the status of my laptop repair.
- An estimated timeframe for when the repair will be completed and the laptop will be returned to me.
- If the repair cannot be completed swiftly, I request a temporary replacement laptop to ensure I can continue with my studies uninterrupted.
I expect a swift and professional resolution to this matter. I look forward to your prompt response and a solution that addresses the issues raised in this complaint.
Sincerely,
Christos Kleovoulou