Factory Windows ROM N4120

I need URGENTLY the official FACTORY ROM IMAGE download for the Chuwi UBook N4120. Chuwi support team…Can you please just create a download link with this FACTORY ROM Please? I just recieved my computer today, and Im having problems with it. If I cant resolve it within 24 hours, I will just send it back.

I have tried to factory reset it through bios and through boot interface but it just sits on black screen with chuwi logo and a flasching circle for the past 1 HOUR. This is not normal behavior for a brand new computer with nothing on the hard drive.

When I say Factory rom image , I mean windows image with all drivers for this UBOOK with stylus pen.

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