hello I am contacting you because I am encountering a problem since the last windows update
the PC starts and after entering my session code the screen remains black and does not move
despite this I have access to the task management panel CTRL+ALT+DELETE so I think it’s a bug displaying the last update the problem is that I don’t have access to anything else on the PC is stuck on black screen and I need it in 2 days do you have a quick solution for me thank you
impossible windows does not want to install, neither with the recorvery mode which gets into error, nor from a bootable key the serial number is: zfreebcy2H220202355
when I want to install Windows it tells me that I cannot install on partition 03 (the one where Windows is originally installed) because the hard drive is likely to fail, so I think that the SATA SSD is sick, it’s surprising for a PC that has only been used for a very short time :-/ and I still have no response from after-sales service after several days of waiting
It is a very common mistake to try to install Windows on a partition and this is not how it should be done.
Windows should be installed on unallocated space, not on an already created partition and to do this you should delete all partitions to create unallocated space and designate this space as the installation destination when the installation program asks: where do you want to install Windows?
Note: Partitions are deleted on that same installation screen
You should have a copy of the drivers saved in case it is necessary to install any after the installation of Windows.
and how do you explain that when I download software like cristal disk for example to check if the ssd is good when I restart the pc the downloaded software is not in the downloaded files folder everything that I download disappears as if it were not there was no writing to the disk, and I often have a crash with a memory error message