HELP NEEDED, Hi10X power button cannot wake after sleep mode

Windows Tablets Hi10 X
1

Hello, i need help, why when my Hi10X cannot wake after sleep mode. Pushing power button doesnt do anything. I had to push button long time to shut it down and restart back…

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2

Try waking it up with the enter key on your keyboard.

Also check the default behaviors of the power button within the power options

3

Ok all, the wait is over, been waiting for weeks from support for the error, had enough patient for wait, i make a bold move by opening the back case of hi10x, lets the warranty void, as customer service doesnt respont it would be just the same…

after opening the back case, i located the battery connector (red white black wire) and unplug it.

then i hold the power button for at least 30 sec to discharged it.

after that i plug back the battery connector to the board and power up the tablet…

it would function like new…

(the procedure like resetting bios on PC / Laptop)

thanks hope this help, and yes my warranty voided when i make this step.

p/s: what the function of customer support if all emails i send to them, i just got 1 reply asking for the tablet serial number… then got no reply after that…

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4

I think that you have acted correctly and I do not think that you will lose the guarantee for what you have done.
Please tell me if your problem is resolved

5

yes, it solved… i think it is indeed voided as the seal is broken to perform the act

6

@Management, can you conform is my warranty is voided as i solved the problem by myself, but doing this action, the warranty seal had been broken

7

i tried this:

after I selected “Sleep” then Chuwi got slept

usually I press Power Button, not work. Press Power button for long time, to get it to reboot. But this is not ideal.

then I incidentally found this.

when Chuwi in Sleep state, then I press the Power Button twice, then wait 3 second until the display is on… and then I can continue to put the lock screen and type pin/password to continue

hope you’ll find this solving your problem too

8

please bear in mind: you need to press Power Button twice, but not too fast, not too slow. give about half second between…