HELP NEEDED, Hi10X power button cannot wake after sleep mode

Hello, i need help, why when my Hi10X cannot wake after sleep mode. Pushing power button doesnt do anything. I had to push button long time to shut it down and restart back…

Try waking it up with the enter key on your keyboard.

Also check the default behaviors of the power button within the power options

Ok all, the wait is over, been waiting for weeks from support for the error, had enough patient for wait, i make a bold move by opening the back case of hi10x, lets the warranty void, as customer service doesnt respont it would be just the same…

after opening the back case, i located the battery connector (red white black wire) and unplug it.

then i hold the power button for at least 30 sec to discharged it.

after that i plug back the battery connector to the board and power up the tablet…

it would function like new…

(the procedure like resetting bios on PC / Laptop)

thanks hope this help, and yes my warranty voided when i make this step.

p/s: what the function of customer support if all emails i send to them, i just got 1 reply asking for the tablet serial number… then got no reply after that…

I think that you have acted correctly and I do not think that you will lose the guarantee for what you have done.
Please tell me if your problem is resolved

yes, it solved… i think it is indeed voided as the seal is broken to perform the act

@Management, can you conform is my warranty is voided as i solved the problem by myself, but doing this action, the warranty seal had been broken