Herobook Pro Factory Reset

I bought a Herobook Pro which I wish to return.

However, I’m struggling to find a way of factory resetting it. I have tried the normal way through windows but I get the error ‘Couldnt find the windows recovery environment’.

I have also tried creating a recovery drive, it didn’t let me do that either.

Has anyone managed to do this?

Can anyone help me here?

Probably the Windows Recovery Environment is not active, try this on cmd
reagentc /enable
After this search in windows “Create a recovery drive” and plug in an USB device, follow the istruction and try again to reset PC
Let me know if you resolve!