Can't reset my chuwi herobok pro

I try to reset my herobook pro and i get the message: recovery environment not found. So i tried to enter in cmd:reagentc /enable. I get the message: REAGENTC.EXE: The Windows RE image was not found. Can someone help me? I have another problem with my laptop, my touchpad doesn’t work, i looked in the settings but the settings for touchpad was not there. Another problem with my laptop is, that when I increase the brightness it gets darker. Is there someone to help me?

They are very strange behaviors that make me think that you may have a virus or boot that causes these failures.
I think the most appropriate thing would be to reset the laptop with the official Chuwi rom from the forum: [Herobook Pro] [Official Version] Chuwi Herobook Pro Drivers,Windows

Did you ran a Windows Defender Antivirus Scan?
Reset your System v. BIOS first before resetting Windows.