Herobox bootloop

My HeroBox seems to get into bootloop. Please see video: Chuwi Herobox in bootloop - YouTube

Can you help with fixing it?

Box details: HeroBox 180GS2060637

Also, if solution will include resetting the box - what are the chances I could extract data from that machine prior resetting it?

Hello
We can’t see the video on YouTube. You can send the video to us as an attachment through email. This is chuwi after sales email: service@chuwi.com
We look forward to hearing from you

Hi,

I have sent the video to the email provided. Please help with this case.

Thanks

Hello
Has your problem been solved?

Hi,

I’ve emailed the video to the address you provided. Please assist with this matter.
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Thanks