Hi
serial num ZHeroBCZ3H241201350
I turned on the CSM mode in the settings, Legacy mode for video, after rebooting I have no graphics at all. Black screen. Tried connecting via VGA and HDMI
Because you changed the settings
This shouldn’t be a problem, the manufacturer has implemented support for CSM, why I can’t use it?
Before changing the settings the computer worked fine.
I need to run Acronis True Image in CSM mode, in UEFI mode I get a graphic adapter error. Why I can’t use it?
Where does it show you the error in Device Manager?
Before changing the video configuration: legacy, what configuration did you have?
This information is displayed after installing True Image.
This information is displayed after I try to boot from my usb device with Acronis TrueImage.
And the Herobox freezes and does not respond to pressing Ctrl+Alt+Del, I have to reset the power to reboot.
You asked in Acronis TrueImage help
I used this flash drive to boot from another computer, after changing the video settings CSM Video legacy, there were no problems!
I think that the manufacturer’s flaw with the Video Legacy mode
May be there is a new bios version for this computer ?
You can ask on the Chuwi support website
can you give a link?
You can also write to service@chuwi.com
When they give you a solution please write here the answer.
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