Hi 10 Max screen issue

[alidanan]

I have no clue what’s happened. The background of the Lock Screen disappeared and whenever I swipe up to put my pin in, the screen goes black and takes me back to the screen displayed before. I was using it while it was plugged into a second monitor and charging. Need help please

[Don2]

Just reconnect the second monitor and see what happens

[alidanan]

[Don2]

Connect the keyboard and press Win+P, then a selection appears

[alidanan]

[Don2]

Normally this window appears, I think it is because the second monitor was connected

[alidanan]

I tried without the second screen being used and the same result happened.

[ChuwiSpainSupport]

@manonegra222