Hi my CoreBook X no longer recognizes webcam
have you reinstalled the operating system? You should have saved the drivers before
Yes reinstalled the operating system
For the camera that’s in my CoreBook X8 (
0C45:6366), the driver is already included with Windows (
usbvideo.inf). For other Sonix models (it seems a variety of different cameras were used on these laptops), you should be able to find the driver in the Windows Catalog here: https://www.catalog.update.microsoft.com/Search.aspx?q=VID_0C45
But even when you don’t have the driver installed, it should still show the camera as a device somewhere. From your screenshot, I’m not sure it does. Do you have a USB Composite Device with this
VID:PID under Universal Serial Bus controllers? (alternatively, you could check this with
devcon find *VID_0C45* if you have it).
Also check if the camera isn’t disabled. The options are under Settings → Privacy → Camera. It could also be disabled in UEFI (BIOS) Setup although I don’t know how that could happen accidentally: make sure under Chipset → PCH-IO Configuration → USB Configuration → USB […] Physical Connector #[…] all entries are set to Enabled.
Let’s see if you have (or ever had) the camera device visible to the system at all.
In Device Manager, choose from the menu: View → Devices by connection and expand: ACPI x64-based PC → Microsoft ACPI-Compliant System → PCI Express Root Complex → Intel USB 3.1 Extensible Host Controller → USB Root Hub (USB 3.0). On my system it looks like this:
If you don’t see the camera there, choose from the menu: View → Show hidden devices. Now it should show as long as it ever was connected even for a moment (since you installed Windows).
If that’s the case, you can also check the Last removal date under Properties → Details:
This would mean that the connection is failing but at some point it worked (intermittently). (If the camera is working fine, this field should be empty and impossible to choose from the list.)
If you can’t find the camera device on the list there, it means the system doesn’t see it either, in which case it’s not just a missing camera driver problem. One more thing you could then try in Device Manager is: Action → Scan for hardware changes although I wouldn’t put too much hope into it.
At this point I can only think of just a couple further reasons:
- USB hub driver issue (which would be very strange since it’s standard hardware, and the driver is included in Windows)
- UEFI (BIOS) settings disable the camera device (maybe restore default settings to be sure, although this shouldn’t be necessary if you didn’t change anything)
- Faulty physical connection (try taking off the bottom cover and reseating the connector)
- Faulty camera module (which I’m afraid is not replaceable separately from the screen)
This happened to me too. I moved to Windows 11 from 10 and the camera stopped working. Just follow the chipset instructions given by Fat_Bird. (Switch off laptop > Switch on and immediately press Esc >)
Enable something support, can’t remember but it should be the second option
So my camera now works if I restart but as soon as it goes into sleep, no camera detected. Please help?
Guys, try switch ON camera power switch on left side. I spend 2 housr to solve this problem…
This only applies for Corebook X Pro, the regular Corebook X does not have phisical switch.