Serial Number: Hi10 XG128G210412702
Purchase Details: Purchased used from eBay seller in Feb 2024
Problem Description: I recently bought a used Chuwi Hi10x tablet (serial number above) from an eBay seller. After tinkering with different operating systems, I went back to trying to get Windows 10 running properly.
The seller provided a Windows 10 key, but it was not an activated/licensed copy. I have since purchased a new valid Windows 10 license key and have activated Windows.
However, I am unable to get the touchscreen and sound drivers installed and functioning. Here are the steps I have taken:
- Did a clean install of latest Windows 10 using a bootable USB from Microsoft Media Creation Tools
- Let Windows Update install all available updates
- Touchscreen and sound still not working properly. I also cannot extend display using a USB dongle with HDMI cable connected monitor.
- Tried using Windows Update to find drivers, but it shows my device is up-to-date with no touchscreen/audio drivers available
- From an old forum post, I tried downloading drivers, but Windows flagged it as a potentially infected file and blocked me from running it
I’m running out of options to get these critical drivers installed. Does Chuwi have official Windows 10 driver packages I can download and install safely? Or perhaps an official recovery image/ROM I can use to get Windows 10 installed with all drivers?
Any help would be greatly appreciated! Please let me know if you need any other details from me.
Specs: Intel Atom N4120 CPU 6GB RAM 128GB Storage 1920x1200