Lapbook Pro Charger Purchase

I emailed aftersale@chuwi.com and the aftersale-service@chuwi.com reply to my query on buying a new charger for my lapbook pro. but unfortunately upon sending the payment i didnt get any update or reply or follow ups. can you please verify that the given email are legally owned by the Chuwi and why does i didnt get any update or answer to my querry

this is my email gatchalianmichelleanne@gmail.com