AFTERSALE AEROBOOK PLUS

dear all, I got after long waiting a laptop paid by the IndieGoGo campaign in March of this year. The support assistant during the order process was willing to send me a 65 W charger fitted with EU complaint socket. Even after many mails and promises I didn’t get.
Pls let me know if someone out in Europe get the specific charger?? This is a really bad postmarketing service by CHUWI, never again

What are your actual bios and do you experience some difficulties with the mouse too? searching for better drivers, but where?
kindest
all the best and many thanks for any appreciated comment