Battery not connected?

Hello, I have a problem where the ubook pro 12 has no battery detected. Can anyone please help me what to do here?

Most likely a battery hardware issue. Please contact Chuwi at

I have tried to contact them - do they ever reply?

You can receive the reply within 24h

It is surely more than a day now and nobody has reached out to me yet.

Please tell me your email

yankee something at

I am not typing here so as not to get others to spam myself :slight_smile:

before you send it back to chuwi, open up the chuwi ubook and check if the cable is plugged in. there are only 2 screws behind the kickstand.