Chuwi Aerobook keeps switch off as if power button is stuck

Backed the Aerobook on indiegogo but few days back it doesn’t want to boot. It is acting as if the power button is stuck or something. Found a way on youtube by holding the “~” tilde key and was able to boot into Windows and backup my data. However once I release the ~ key, windows will initiate shutdown and it will switch off like how it would react when one press and holds the power button and cuts the power.

When powering on without holding the ~ key, it will show boot screen for a few second and switch off again. Anyone encounter this issue? How do I get it fixed in Singapore?

Please contact aftersale@chuwi.com

I am also encountering the same problem. I have to hold down the “Windows logo” button to switch on the AeroBook.

Once I release the button, the AeroBook switch-off again.

Can Chuwi assist with this problem?

-Wakdidin-

Same here and no response. No way to get info on bios for aerobook.Please post bad reviews on Trustpilot, maybe that wakes them up.

Understand that there is no one working in Chuwi since January 20, first for the Chinese New Year celebrations and then for the problems caused by the coronavirus, which has delayed the return to work to February 11

Sorry for the late reply, as you know, China is fighting the epidemic.I just got back to work today.You can describe your problem to service@chuwi.com.Please understand that the reply may be later than usual during the special period.

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